Privacy and cookie policy

Clean & Serene Property are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Practice.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for and/or subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and for customers, other relevant details of your home to assist us with providing you with our cleaning service.

Information we collect about you. With regard to each of your visits to our website we will automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products and services you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, search information providers). We will process data we receive from other sources in accordance with this policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us. We will use this information:

to communicate between you and us following your enquiry and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about;
to provide you or permit pre-approved and recommended suppliers or partner agencies to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services like those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to provide your details on to pre-approved and recommended suppliers or partner agencies, please do not tick the relevant box situated on the form, or ask us to remove your data from our database;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Any of our subsidiaries
Selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 40 to 50 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SL6). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
analytics and search engine providers that assist us in the improvement and optimisation of our site;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Clean & Serene Property or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Clean & Serene Property, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers or those servers of select third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

Under the Acts, you have the following rights:

The right to be informed
The right of access
The right to rectification
The right to erase
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

You can find out more information about your rights on the Information Commission’s Office (ICO) website or by following this link: https://ico.org.uk/for-the-public/ . The ICO are the Supervising Authority for Data Protection in the UK and you have the right to complain to them should you wish to do so.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on 01371 398 113.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Acts gives you the right to access information held about you. Your right of access can be exercised in accordance with the Acts.

DATA RETENTION

We will only retain your information for as long as is necessary. We do this by taking into account various factors including, but not limited to, the purpose for which we have your information, whether we have a legal obligation to continue to process this and the guidelines as stated in our retention policy.

If you have requested to receive information from us and/or signed up to one our mailing lists, we will retain this information for as long as you remain subscribed or in the event that we cancel our mailing lists.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Clean & Serene Property, 54 Churchill Avenue, Halstead, CO9 2BE or admin@cleanandsereneproperty.co.uk.

PAYMENT, CANCELLATION AND REFUND POLICY

We operate a 100% satisfaction guarantee. If there are any issues please contact us within 48 hours to discuss.

Cancellation Policy: We kindly require a 48 hour notice to cancel. Please contact our office if you wish to cancel your service.

Frequency of Payments: Payment is required upon receipt of our invoice by BACS.

For length of payment terms, please contact the office for more details.

CONTACT DETAILS

Website: www.cleanandsereneproperty.co.uk

Email: admin@cleanandsereneproperty.co.uk Telephone number: 01371 398113 Registered Office Address: 54 Churchill Avenue, Halstead, CO9 2BE

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

What are Cookies?

Cookies are text files sometimes stored on your computer when you visit a web page. At cleanandsereneproperty.co.uk we use cookies to provide you with targeted information for you to make contact and/or submit a service enquiry.

To submit most forms on our site, you need to have cookies enabled (turned on) – see managing cookies. If you don’t wish to enable cookies, you will still be able to browse our site for research purposes. Most web browsers do have cookies enabled, but see managing cookies for help to turn them on should you need to.

Please note that cookies cannot harm your computer and we don’t store personal identifiable information in cookies that we create. We do have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for analytic and marketing purposes.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.

Our Cookie Policy

To make full use of our features on cleanandsereneproperty.co.uk, your computer, tablet or mobile device will need to accept cookies.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘postal code’ that will provide us with the information. However, if you’d prefer to restrict, block or delete cookies from cleanandsereneproperty.co.uk or any other website, you can use your browser to do this. As each browser does this differently, please check the ‘Help’ menu of your particular browser to learn how to change your cookie setting.

Here’s a list of the main cookies we use, and what we use them for.

ASP.NET_SessionId - This cookie holds the submitted postal code and allows us to access the information. We can’t submit the forms without it.

_utma, _utma, _utmc, _utmz, _utmmobile - These cookies enable the function of Google Analytics. This helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your user experience.

umb_ucontext - Stores an id, which is needed to use the Content Management System (CMS) that powers our website. It doesn’t store anything personally identifiable about the user.

umb_updchk - Stores config info to let the CMS know the next time to check for updates

adl_durl - Stores the source type from Google cookie.

adl_key - Stores the searched keyword from Google cookie.

adl_camp - Stores the campaign name from Google cookie.

adl_rand - Stores the session id to connect the converted lead in adluge database.

adl_ref, adl_source - Stores the referer url for campaign tracking.

adl_device - Stores the device type(iphone/ipad/computer) for campaign tracking.

Facebook Cookies

Managing Cookies

If cookies are not enabled on your computer, it will mean that you will need to enable cookies.

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: Click on ‘Help’ at the top of your browser window and select the ‘About’ option.

For Macs: With the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome
Click on ‘Tools’ at the top right of your browser window and select Settings
Click the ‘Show advanced settings…” at the bottom of the page
Under the ‘Privacy’ section, select the ‘Content settings’ button
Now select ‘Allow local data to be set’

Microsoft Internet Explorer
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’
Click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’

Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’

How to check cookies are enabled for Macs

Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’

Mozilla on OSX
Click on ‘Mozilla’ at the top of your browser window and select the ‘Preferences’ option
Scroll down until you see cookies under ‘Privacy & Security’
Select ‘Enable cookies for the originating web site only’

Opera
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option

All other browsers
Please consult your documentation or online help files.